Subject: Fw: Tech Support Candidate - Tarun Tiwari
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 29 Jun 2022 09:41:53 +0000

no
________________________________
From: Tarun Tiwari <[email-masked]>
Sent: Wednesday, June 29, 2022 12:00 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Tarun Tiwari

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Tarun Tiwari
E-mail  [email-masked]
Phone Number    (91) 9695927972
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Saket
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Ticketing tools , Remote applications , Chat process, Cloud
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        CMS IT Services Technical support L2    15 july 2022    24k
Previous Employer 1     Alchemy technosol Pvt ltd       Remote Support Engineer L1.5    21 sept 2021    17500 k
Previous Employer 2     RTNS Pvt ltd    Desktop Support Engineer        18 Aug 2020     12k
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all we will check for the network
If we are working in a Domain , so firtly we need to check with VPN servers and try with other VPN server
Will visit to browser, clear all cache & cookies and all temp files
Reset the browser & will restart the system
If the issue still persist , we can simply add these site into trusted server in Browser settings   & along with we need to change the DNS of system
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Enable the bluetooth tab in mobilephone
Go to settings > Add device > Sync the device
After that it will found the BT speaker name (BT facility should be enable in speaker)
We can add or paired the BT device with our mobile phone
What according to you makes you a good candidate for customer service or technical support job? Opening attractive greetings while interacting with user
Ask the issue and search out the root cause
Use the proper knowledge accordingly issue
Offer for the further assistance after resolving previous issue
On a scale of 1 - 5 please rate your fluency in spoken English  4