Subject: Fw: Tech Support Candidate - Pallavi Parate
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 29 Jun 2022 09:41:33 +0000

no
________________________________
From: Pallavi Parate <[email-masked]>
Sent: Wednesday, June 29, 2022 12:17 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Pallavi Parate

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Pallavi Parate
E-mail  [email-masked]
Phone Number    (91) 7506042689
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Pune
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Accenture       Cloud analyst   30 june 42000
Previous Employer 1     Ascent  Billing executive       31 dec  15000
Previous Employer 2     Trimax  Network engineer        31 dec  10000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  We will fislrst check the network connectivity throug security and go to properties and then go to ivp configuration
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First we go to settings and then on the Bluetooth and connected
What according to you makes you a good candidate for customer service or technical support job? We first need to communicate and listen users issue and then take action accordingly to solution
On a scale of 1 - 5 please rate your fluency in spoken English  4