Subject: Fw: Tech Support Candidate - Amit Paswan
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 29 Jun 2022 09:40:45 +0000

no
________________________________
From: Amit Paswan <[email-masked]>
Sent: Wednesday, June 29, 2022 1:18 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Amit Paswan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Amit Paswan
E-mail  [email-masked]
Phone Number    (+918285133218) 8285133218
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      noida sector 93
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Bharat IT Services Pvt Ltd.     System Administrator L1 16 July 24 K
Previous Employer 1     Wipro   Desktop Support Engineer L2     31 2021 16 K
Previous Employer 2     Kommineni Enfotech      Desktop Support Engineer        2018    12 K
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In this scenerio firstly connect with user by remotly check the issue of user step by step..
1 Check the proxy setting of user.
2 Check the ip address of system.
3 Check the DNS entry of sytem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1 Go to mobile setting of mobile and turn on it.
2 turn on bluetooth speaker of device.
3 connecting by default mobile phone to speaker.
3 If device is not connecting then name of bluethooth of phone will be reset and restart again to both.
What according to you makes you a good candidate for customer service or technical support job? Firstly listen to customer issue related to services, be carefully after tha I will analyse then I have updated any information in properly maner with time to time to customer. If I have to report timely.
On a scale of 1 - 5 please rate your fluency in spoken English  5