Subject: Tech Support Candidate - Kritika Tyagi
From: Kritika Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 05:38:59 -0400

Tech Support
Test

Name

Kritika
Tyagi

E-mail

[email-masked]

Phone Number

(91) 7618415387

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Creditas

Credit
counsellor

21feb2022

17000

Previous Employer 2

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I will
firstly refresh the page than i will clear all cache/history after that i will
check the internet connection and also will on/off the system.Also can check if
cookies are enabled or not.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1)open
mobile's bluetooth and start the speaker so that it can be available in pairable
device list in mobile.

2)once the bluetooth speaker is on,its name will be displayed in pairable
device

3)click on the respective name and the speaker will be connected.

What
according to you makes you a good candidate for customer service or technical
support job?

1)Good technical skills

2)problem oriented

3)confidence in its ways of solving the technical problems

On a
scale of 1 - 5 please rate your fluency in spoken English

5