Subject: Fw: Tech Support Candidate - Ilyas ahmad dar Ilyas
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 29 Jun 2022 09:32:25 +0000

doubt but interview
________________________________
From: Ilyas ahmad dar Ilyas <[email-masked]>
Sent: Wednesday, June 29, 2022 12:30 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ilyas ahmad dar Ilyas

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ilyas ahmad dar Ilyas
E-mail  [email-masked]
Phone Number    (192231) 700640712
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Kulgam Kashmir
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Cloud IT Solutions      Sr Technical support Engineer   Nov 2021        34k
Previous Employer 1     UnosisTech Stinagar     Technical support Engineer      Dec 2016        28k
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Following are the steps I will use to troubleshoot the error:
1. Refresh the page as usual.
2. Check which type of error it is .
3. Check the type of connection either wired or wireless and see if it is properly connected or not.
4. Clear cache and cookies
5. Restart the browser or try a different browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to settings on your phone
Open wireless and Bluetooth
Tap on bluetooth
Turn on the BT speaker
Now on your phone search for new devices and pair with the BT speaker as it's name tage appears on the searched devices.
What according to you makes you a good candidate for customer service or technical support job? I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation.
On a scale of 1 - 5 please rate your fluency in spoken English  4