Subject: Fw: Tech Support Candidate - Shikha Nagvanshi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Wed, 29 Jun 2022 08:38:06 +0000

interview
________________________________
From: Shikha Nagvanshi <[email-masked]>
Sent: Wednesday, June 29, 2022 12:43 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shikha Nagvanshi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shikha Nagvanshi
E-mail  [email-masked]
Phone Number    (91) 9634697899
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Na
Previous Employer 2     Na
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The troubleshooting process steps are as follows:

Step 1. Identify the problem.

Step 2. Establish a theory of probable cause.

Step 3. Test the theory to determine the cause.

Step 4. Establish a plan of action to resolve the problem and implement the solution.

Step 5. Verify full system functionality and, if applicable, implement preventive measures.

Step 6. Document findings, actions, and outcomes
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1)Open the Settings app.
2)Navigate to Connected devices, and turn on the
  Bluetooth toggle switch, if it's not enabled.
3)Select Bluetooth to view the options.
4)Select Pair new device to place the Bluetooth
  device in pairing mode.
5)Look for the Bluetooth speaker's name on the list.
   Be patient as it may take a moment to show up.
  (Make sure the Bluetooth speaker is in pairing
   mode during this time)
6)Select the speaker's name to connect to it. It
   takes a few seconds for the devices to pair. When
   done, the screen shows that the speaker is
   connected.

What according to you makes you a good candidate for customer service or technical support job? “Honestly, I possess all the skills that you’re looking for.
I am a self motivated person and I try to think out of the box while solving a particular problem. Being a fast learner, I quickly pick up business knowledge related to my project.
I have always been very good at communicating, networking, listening to people's problems and coming up with solutions to help them.
On a scale of 1 - 5 please rate your fluency in spoken English  4