Subject: Tech Support Candidate - Amit Paswan
From: Amit Paswan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 03:48:32 -0400

Tech Support
Test

Name

Amit
Paswan

E-mail

[email-masked]

Phone Number

(+918285133218) 8285133218

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

noida sector 93

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MacOS
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Bharat IT Services Pvt Ltd.

System Administrator
L1

16
July

24
K

Previous Employer 1

Wipro

Desktop Support Engineer
L2

31
2021

16
K

Previous Employer 2

Kommineni Enfotech

Desktop Support
Engineer

2018

12 K

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

In this scenerio firstly connect with user by
remotly check the issue of user step by step..

1 Check the proxy setting of user.

2 Check the ip address of system.

3 Check the DNS entry of sytem.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1 Go to mobile setting of mobile and turn on
it.

2 turn on bluetooth speaker of device.

3 connecting by default mobile phone to speaker.

3 If device is not connecting then name of bluethooth of phone will be reset and
restart again to both.

What according to you makes you a good candidate
for customer service or technical support job?

Firstly
listen to customer issue related to services, be carefully after tha I will
analyse then I have updated any information in properly maner with time to time
to customer. If I have to report timely.

On a scale of 1 - 5
please rate your fluency in spoken English

5