Subject: Tech Support Candidate - Ilyas ahmad dar Ilyas
From: Ilyas ahmad dar Ilyas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 03:00:21 -0400

Tech Support
Test

Name

Ilyas ahmad
dar Ilyas

E-mail

[email-masked]

Phone Number

(192231) 700640712

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Kulgam Kashmir

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cloud IT Solutions

Sr Technical support Engineer

Nov
2021

34k

Previous Employer 1

UnosisTech Stinagar

Technical
support Engineer

Dec 2016

28k

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Following
are the steps I will use to troubleshoot the error:

1. Refresh the page as usual.

2. Check which type of error it is .

3. Check the type of connection either wired or wireless and see if it is
properly connected or not.

4. Clear cache and cookies

5. Restart the browser or try a different browser

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
settings on your phone

Open wireless and Bluetooth

Tap on bluetooth

Turn on the BT speaker

Now on your phone search for new devices and pair with the BT speaker as it's
name tage appears on the searched devices.

What according to
you makes you a good candidate for customer service or technical support
job?

I believe that I am the best candidate for this position
because of my extensive customer service and management experience and my
ability to adapt to any situation.

On a scale of 1 - 5
please rate your fluency in spoken English

4