Subject: Tech Support Candidate - Pallavi Parate
From: Pallavi Parate <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 02:47:17 -0400

Tech Support
Test

Name

Pallavi
Parate

E-mail

[email-masked]

Phone Number

(91) 7506042689

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Pune

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Accenture

Cloud analyst

30 june

42000

Previous
Employer 1

Ascent

Billing executive

31 dec

15000

Previous
Employer 2

Trimax

Network engineer

31 dec

10000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

We will fislrst check the network connectivity
throug security and go to properties and then go to ivp configuration

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First we go to settings and then on the
Bluetooth and connected

What according to you makes you a
good candidate for customer service or technical support job?

We first need to communicate and listen users issue and then
take action accordingly to solution

On a scale of 1 - 5
please rate your fluency in spoken English

4