Subject: Tech Support Candidate - Tarun Tiwari
From: Tarun Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 02:30:58 -0400

Tech Support
Test

Name

Tarun
Tiwari

E-mail

[email-masked]

Phone Number

(91) 9695927972

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Saket

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP
Ticketing tools , Remote
applications , Chat process, Cloud

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

CMS IT Services

Technical support L2

15 july
2022

24k

Previous Employer 1

Alchemy technosol Pvt
ltd

Remote Support Engineer L1.5

21 sept 2021

17500
k

Previous Employer 2

RTNS Pvt ltd

Desktop Support
Engineer

18 Aug 2020

12k

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all we will check for the network

If we are working in a Domain , so firtly we need to check with VPN servers and
try with other VPN server

Will visit to browser, clear all cache & cookies and all temp files

Reset the browser & will restart the system

If the issue still persist , we can simply add these site into trusted server in
Browser settings   & along with we need to change the DNS of
system

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Enable the bluetooth tab in mobilephone

Go to settings > Add device > Sync the device

After that it will found the BT speaker name (BT facility should be enable in
speaker)

We can add or paired the BT device with our mobile phone

What
according to you makes you a good candidate for customer service or technical
support job?

Opening attractive greetings while interacting
with user

Ask the issue and search out the root cause

Use the proper knowledge accordingly issue

Offer for the further assistance after resolving previous issue

On a
scale of 1 - 5 please rate your fluency in spoken English

4