Subject: Tech Support Candidate - Shekhar Bhardwaj
From: Shekhar Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 29 Jun 2022 01:36:51 -0400

Tech Support
Test

Name

Shekhar
Bhardwaj

E-mail

[email-masked]

Phone Number

(+91) 8758665195

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Linux
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentric Gurgaon

Senior Operations
Representative

30 days notice period

35000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

There is a possibility that the browser is asking
for a secured connection and I will use https:// before that link and also check
if there is any restriction due to the VPN

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Below are
the steps:

1. Turn on bluetooth on the phone.

2. Search for available bluetooth connections.

3. Make sure that the bluetooth speaker is on.

4. Select the name of the bluetooth device and connect it.

What
according to you makes you a good candidate for customer service or technical
support job?

I possess 7+ years of experience in customer
service and have strong technical skills like troubleshooting, thinking out of
the box to fix the resolution. Qualities i possess are like convincing skills,
quick learner and a good team mate

On a scale of 1 - 5
please rate your fluency in spoken English

5