Subject: Tech Support Candidate - Siddharth Mahajan
From: Siddharth Mahajan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 19:32:58 -0400

Tech Support
Test

Name

Siddharth
Mahajan

E-mail

[email-masked]

Phone Number

(+91) 9999065122

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi & NCR

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

IBM

Technical Support Associate

15 th August 2022

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.I will open a new tab and I will see if that is
working or not.

2. Launch another browser like Mozilla Firefox or microsoft Edge and then I will
see it is working or not.

3 . I will also see if the internet is properly working or not.

4. Will clear cookies and Cache.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Switch
on the speaker and press the Bluetooth button of the speaker.

2.Swipe down the Bluetooth option from top of the screen of mobile phone.

3.Hold the Bluetooth option of the mobile phone.

4. Tap pair new device. If not able to find new device then click on the option
available device. Then refresh.

5. Tap the name of the speaker you want to pair with.

What according to
you makes you a good candidate for customer service or technical support
job?

Must have good communication skills. Must solve the customers
query quickly. Must have the knowledge of the computer and softwares. And also
should know how the troubleshoot. Must have a polite voice and good sense of
humour while talking to customers so that they can be satisfied.

On a
scale of 1 - 5 please rate your fluency in spoken English

4