Subject: Tech Support Candidate - Faiz Husain Ansari
From: Faiz Husain Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 14:18:56 -0400

Tech Support
Test

Name

Faiz Husain
Ansari

E-mail

[email-masked]

Phone Number

(+91) 9811915343

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Ashok nagar (New
Delhi)

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Linux
Networking - basic
SQL

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Next Genvision technology PVT LTD

Application support
engineer

30th June

35k

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1=Many
basic problems can be solved simply by restarting your device. This clears
caches, and forces the device to re-load the program or web page you may be
having issue with, rather than use something that may be partially wrong.

2=Make Sure the Internet Connection Works

2.1=Open your browser. In the address bar at the top, type in (website), then
push Enter or Return.

2.2=Make sure you're able to load Google.com. Once this loads, make sure you're
able to search. Type something in the Search box, then select Google Search.

2.3=Make sure search results load properly.

2.4=If searching doesn't work, then there's reason to believe that you're not
connected to the Internet. Fix the connection issue before
proceeding.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1= put the speaker in pairing mode.

2= switch on Bluetooth on mobile phone.

3= wait for the phone to connect.

4= connect and play music.

What according to you makes you a
good candidate for customer service or technical support job?

Its all about your attitude in addition to your academic
qualification, like you should be soft spoken, good listener, problem solver,
helpful, team builder and know how to engage the people well.

On a
scale of 1 - 5 please rate your fluency in spoken English

4