Subject: Tech Support Candidate - Ramit Jangra
From: Ramit Jangra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 12:34:59 -0400

Tech Support
Test

Name

Ramit
Jangra

E-mail

[email-masked]

Phone Number

(124105) 8287739198

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

124105

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Hardware - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aforeserve.pvt.ltd

L2 engineer

Still working

22000

Previous Employer 1

Tata sky

Ups operator

Feb
2018

15600

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. Refresh the pages.

2.Restart my devices.

3.Make sure the internet connection works.

4.Check if the website is down for Everybody or just me.

5.Make sure cookies are enable.

6.clear your cache and cookies.

7. Make sure your web browser is up to date.

8.Restart your browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Swipe
down from the top of the screen.

2.Touch and hold Bluetooth.

3.Tap pair new device  If you don't find Pair new device, check under
"Available devices" or tap More. Refresh

4.Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

I am very
punctual and hard working and I have 4 years experience in this field. I am very
disciplined and always want to learn new things.

On a scale of 1 - 5
please rate your fluency in spoken English

3