Subject: Tech Support Candidate - Km Shashi
From: Km Shashi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 09:42:42 -0400

Tech Support
Test

Name

Km
Shashi

E-mail

[email-masked]

Phone Number

(+91) 8533856434

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

PwC India

Remote & Desktop Support engineer L2

6th of august 2022

25k

Previous Employer 1

Pc Solutions Pvt. Ltd.

Remote &
Desktop Support engineer L1

NA

18k

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

We will do all following troubleshoot.

1- We will check the the internet connectivity.

2- We will clear the cache, cookies and as per the need we will reset the
browser

3- We will delete the temp files.

4- We will try to check incognito window as well.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Swipe down from the top of the screen.

2. Touch and hold Bluetooth.

3. Tap Pair new device. If you don't find pair new device, check under ''
Available devices" or tap More. Refresh.

4. Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

1.Must
have strong characteristic and spirit for good and sound customer service.

2.Candidate should be able to work with people and must have strong
communication skills.

3.Must be able to establish a good working rapport with the clients
quickly.

On a scale of 1 - 5 please rate your fluency in
spoken English

4