Subject: Tech Support Candidate - kushal samanta
From: kushal samanta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 09:35:59 -0400

Tech Support
Test

Name

kushal
samanta

E-mail

[email-masked]

Phone Number

(+91) 8910683272

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

kolkata

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will cheak if the internet is working
or not. If the internet is not the problem then i will cheak if there is any VPN
or DNS going on and trun it off and Lastly if all things are working how they
should be then the problem is from website's end.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Firstly i
will trun on bluetooth on my mobile phone then i will trun on bluetooth
speaker.Then i will go to the settings menu on the phone and there should be a
bluethooth option under the wirless connection section or seperately.Then i will
go to bluetooth settings and search for a new bluetooth device.From the search
list i will find the bluetooth speaker name and coonect to it.

What
according to you makes you a good candidate for customer service or technical
support job?

"Customer First" is a mantra for any Organisation
to suceed in its business. I follow this mantra.  Being responsive with
positive attitue, taking accountability & ownership, understanding Customer
issues as a partner and providing proactive cost effective and best solutions
towards the problems before the Customer realizes. I think my skillset will
definitely grow the company.

On a scale of 1 - 5 please rate your
fluency in spoken English

4