Subject: Re: Tech Support Candidate - Mu Arman Arman
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 28 Jun 2022 06:05:44 -0700 (MST)

already spoke to him,wrong pronunciation 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, June 27, 2022 3:09:13 PM 
Subject: Fw: Tech Support Candidate - Mu Arman Arman 

interview 

From: Mu Arman Arman <[email-masked]> 
Sent: Friday, June 24, 2022 9:21 AM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Mu Arman Arman 

	

	
			Tech Support Test 
		
	Name 	Mu Arman Arman 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9718001556 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida sec 16 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - basic 
Networking - advance 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Iqor india pvt ltd 	Se agent 	20 jun 	30 k 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Open a new tab and check to see if you can load another website like google.com or mozilla.org. 
Click the menu button Fx89menuButton to open the menu panel. 
Click History and select Clear Recent History… 
In the Time Range to clear: drop-down, select Everything. 
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected. 
Click OK. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Swipe down from the top of the screen. 
Touch and hold Bluetooth . 
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 
	What according to you makes you a good candidate for customer service or technical support job? 	I have done technical troubleshooting almost 2 year 
I went through many challenges and I know how to fix issue 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5