Subject: Fw: Tech Support Candidate - Balaji N
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 28 Jun 2022 12:48:29 +0000

no
________________________________
From: Balaji N <[email-masked]>
Sent: Tuesday, June 28, 2022 12:54 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Balaji N

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Balaji N
E-mail  [email-masked]
Phone Number    (+91) 8824700346
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Bangalore Madiwala
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Olcadamy        Manual Testing  Mar 15 2022     21000
Previous Employer 1     Microtek International Pvt Ltd  System administrator and Networking     Apr 15 2022     25800
Previous Employer 2     Teleperformance         Technical Support       March 17 2020   23900
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  When I face this kind of problems
1st I restart my Device
Before restart my device need to save all the necessary work data's
2nd make sure the internet connection works
Open chrome
Type it Google in search bar
And type somthing or image search results load properly. If in case searching doesn't work. Then there's reason to believe that you're not connected to the network.
Then fix the connection issue before proceeding.
3rd check if the website is down for everybody or just me.
It's a good idea to test if the site you're trying to access is down for everyone or just me. There is website that facilitates doing just that.

Open the preferred browser and visit valid website checker page.

On the site type in the website address you're having problems reaching then push enter or return

Look at the result from the site if the site is down we neet to fix the problem.

Throughout the browser
Clear the browser history and cache and cookies
Try a different web browser
Restart the system or computer or laptop
Logout and login back into the same account
Then restart internet network

How to clear the history cache on chrome
Click on the menu ... On the upper right hand corner the window
Click more tools
Click on clear browsing data
At the top choose a time rage we neet to select all time
Check the boxes next to cookies and other site data and cached image and files
Finally click on clear data

We have different different web platforms to follow the same.

Some website it's not loading how to fix

Check your system date and time
Clear browser cache
Make sure JavaScript is enabled
Check DNS settings
Use a VPN extension
Change from extension
Change from HTTPS to HTTP
check if the website is down

I want to learn more about these

Thank you
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Swipe down from the top of the screen
Touch and hold Bluetooth
Tap pair new device. If you don't find pair new device, check under available device or tap more refresh
Tap the name of the Bluetooth device you want to pair with your device
Follow any onscreen instructions
What according to you makes you a good candidate for customer service or technical support job? Problem solving
Patience, attentiveness
Emotional intelligence
Clear communication skills
Creativity and resourcefulness
Ability to use positive language
Working product knowledge
Time management skills
Ability to handle surprise

I have the experience and expertise in the area of customer Support and technical support that is required in this position
Good communication skills problem solving passion for support.
Empathy key to customer success
Ability to communicate clearly with the customer
Positive attitude and be patient
On a scale of 1 - 5 please rate your fluency in spoken English  5