Subject: Fw: Tech Support Candidate - Preetesh Taywade
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 28 Jun 2022 12:47:15 +0000

no
________________________________
From: Preetesh Taywade <[email-masked]>
Sent: Tuesday, June 28, 2022 2:11 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Preetesh Taywade

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Preetesh Taywade
E-mail  [email-masked]
Phone Number    (+91) 9755685418
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Bhopal
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        TaskUs  Teammate        28/5/2022       22000
Previous Employer 1     Teleperformace  CCE     2/2/2021        18000
Previous Employer 2     Vidal Health TPA        District coordinator    10/6/2019       15000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1:- Open a new tab in same browser and check to see if I can load another website like google.com.If the website is open then, the problem is with the connection or at (www.ndtv.com) site. If not, 2:- Open new browsers like Firefox, Safari, or Edge and try to open (www.ndtv.com)If open that show there is an issue with the previous browser. If not open means definitely having an issue with (www.ndtv.com) site.
After trying these steps I will do troubleshooting:-1:- Clear browsing history2:- Clear the cache and cookies file from browser3:- Restart the browser and surf for (www.ndtv.com)
If the issue is not resolved then I will get the resolution online.
Please list the steps to connect a Bluetooth speaker to your mobile phone.
1:- After the start of the speaker I will switch on the Bluetooth feature.
2:- Now I will start the Bluetooth feature in Mobile.
3:- Now click into pair new device in mobile Bluetooth feature.
4:- Select the speaker name and click on the pair button.
5:- After a few seconds speaker will connect with the mobile and be ready to use.
What according to you makes you a good candidate for customer service or technical support job?
There are a lot of factors to be considered for someone to be a good candidate for this position. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. In my previous job, I have similar work experience and very good customer support understanding. Second is education, I have a technical background in graduation which helps to understand the product knowledge very quickly and helps in understanding customers' problems. It helps me to deliver a better resolution to the customer.
On a scale of 1 - 5 please rate your fluency in spoken English  4