Subject: Fw: Tech Support Candidate - Vishnu Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 28 Jun 2022 12:46:08 +0000

no
________________________________
From: Vishnu Kumar <[email-masked]>
Sent: Tuesday, June 28, 2022 4:23 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Vishnu Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vishnu Kumar
E-mail  [email-masked]
Phone Number    (+91) 9717449103
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Badarpur Border, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Digital security equipments e.g CCTV Systems including DVR, NVR, I.P camera and Attendance machines
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Aditya Infotech Ltd.    Technical support engineer      Currently working       19900
Previous Employer 1     Estel Technologies Pvt. Ltd.    System engineer 06 March 2020   18000
Previous Employer 2     CMS I.T Services Pvt. Ltd.      Desktop support engineer        16 Aug. 2019    13500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Troubleshooting steps to be performed by a computer user:-
1. Firstly check internet is working or not.
2. Check the URL address with spelling.
3. Try to open the website on another device or on different internet.
4. After performing all above mentioned troubleshooting step issue gets resolved but incase issue is persisted then please contact to your I.T department.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps to connect a Bluetooth speaker to a phone:-
1. Turn on your Bluetooth speaker and phone's Bluetooth.
2. Phone's Bluetooth will start searching the bluetooth device.
3. Now select your Bluetooth speaker by its model number(Mostly device name appears as its model number)
4. Simply click on device name and it will start pairing. A pair request will appear, click on it and your Bluetooth speaker will be connected.
What according to you makes you a good candidate for customer service or technical support job? As a technical support and desktop support engineer, I have observed through my experience the customer or end user will satisfy if their issue gets resolved in any how with your support. And here I genuinely try to get an issue resolved with my best relevant knowledge, experience and logical techniques and provided training for the product.
I try every possible methods and instruct or guide the step by step solution to customer or end user until it gets resolved at my level. Incase any issue is persisted then I approach to senior staff and learn the solution method which is beyond my knowledge or experience.
On a scale of 1 - 5 please rate your fluency in spoken English  4