Subject: Fw: Tech Support Candidate - Roshan Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 28 Jun 2022 12:45:35 +0000

no
________________________________
From: Roshan Kumar <[email-masked]>
Sent: Tuesday, June 28, 2022 4:51 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Roshan Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Roshan Kumar
E-mail  [email-masked]
Phone Number    (91) 7022052413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi NCR
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio
VoIP
Zabbix
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Skilrock Technologies   Technical support executive     N/A     32000
Previous Employer 1     Orangemantra Technologies       Information security engineer   2 April 25000
Previous Employer 2     N/A     N/A     N/A     N/A
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. I will try changing the browser
2. I will check load on the www.ndtv.com by the command "Top" if its high i will try to reduce
3 check the ip of www.ndtv.com if ping command is not working i will consider SSH down
4 i will try to restart the server
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. i will make sure the bluetooth speaker is not connectedto any other device
2. make the speaker on
3. i will make sure the speaker is in the average  room range of phone
4. i will connect the device
What according to you makes you a good candidate for customer service or technical support job? According to me providing be resolution service to any customer or client will difine the role of customer service or technical support job
On a scale of 1 - 5 please rate your fluency in spoken English  5