Subject: Tech Support Candidate - Abhishek Kamboj
From: Abhishek Kamboj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 07:47:38 -0400

Tech Support
Test

Name

Abhishek
Kamboj

E-mail

[email-masked]

Phone Number

(87552) 47299

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1. Check if the url is
spelled correctly.

2. Check if the system is connected to a proper Internet connection.

3. Further check what the error is about and try to resolve it.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker and switch to pairing mode.

2. Turn on Bluetooth in mobile and search for nearby devices.

3. Once the search is complete, click on the Bluetooth speakers name and
initiate the pairing process.

3. The pairing process should resolve automatically and the device will be
connected.

What according to you makes you a good candidate
for customer service or technical support job?

I have
superior english communication skills with sound technical knowledge which makes
me a perfect fit for this role.

On a scale of 1 - 5 please rate your
fluency in spoken English

5