Subject: Tech Support Candidate - Roshan Kumar
From: Roshan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 07:21:43 -0400

Tech Support
Test

Name

Roshan
Kumar

E-mail

[email-masked]

Phone Number

(91) 7022052413

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi NCR

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Speakers &
Audio
VoIP
Zabbix

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Skilrock Technologies

Technical support executive

N/A

32000

Previous Employer 1

Orangemantra Technologies

Information security engineer

2 April

25000

Previous
Employer 2

N/A

N/A

N/A

N/A

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will try changing the browser

2. I will check load on the www.ndtv.com by the command "Top" if its high i will
try to reduce

3 check the ip of www.ndtv.com if ping command is not working i will consider
SSH down

4 i will try to restart the server

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. i will
make sure the bluetooth speaker is not connectedto any other device

2. make the speaker on

3. i will make sure the speaker is in the average  room range of phone

4. i will connect the device

What according to you makes you a
good candidate for customer service or technical support job?

According to me providing be resolution service to any
customer or client will difine the role of customer service or technical support
job

On a scale of 1 - 5 please rate your fluency in
spoken English

5