Subject: Tech Support Candidate - Vishnu Kumar
From: Vishnu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 06:53:51 -0400

Tech Support
Test

Name

Vishnu
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9717449103

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Badarpur Border, New
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
Digital security equipments e.g CCTV Systems including DVR, NVR, I.P
camera and Attendance machines

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aditya Infotech Ltd.

Technical support
engineer

Currently working

19900

Previous
Employer 1

Estel Technologies Pvt. Ltd.

System engineer

06 March
2020

18000

Previous Employer 2

CMS I.T Services Pvt.
Ltd.

Desktop support engineer

16 Aug. 2019

13500

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Troubleshooting steps to be performed by a
computer user:-

1. Firstly check internet is working or not.

2. Check the URL address with spelling.

3. Try to open the website on another device or on different internet.

4. After performing all above mentioned troubleshooting step issue gets resolved
but incase issue is persisted then please contact to your I.T
department.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps to connect a Bluetooth speaker to a
phone:-

1. Turn on your Bluetooth speaker and phone's Bluetooth.

2. Phone's Bluetooth will start searching the bluetooth device.

3. Now select your Bluetooth speaker by its model number(Mostly device name
appears as its model number)

4. Simply click on device name and it will start pairing. A pair request will
appear, click on it and your Bluetooth speaker will be connected.

What
according to you makes you a good candidate for customer service or technical
support job?

As a technical support and desktop support
engineer, I have observed through my experience the customer or end user will
satisfy if their issue gets resolved in any how with your support. And here I
genuinely try to get an issue resolved with my best relevant knowledge,
experience and logical techniques and provided training for the product.

I try every possible methods and instruct or guide the step by step solution to
customer or end user until it gets resolved at my level. Incase any issue is
persisted then I approach to senior staff and learn the solution method which is
beyond my knowledge or experience.

On a scale of 1 - 5
please rate your fluency in spoken English

4