Subject: Tech Support Candidate - Preetesh Taywade
From: Preetesh Taywade <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 04:41:00 -0400

Tech Support
Test

Name

Preetesh
Taywade

E-mail

[email-masked]

Phone Number

(+91) 9755685418

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bhopal

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

TaskUs

Teammate

28/5/2022

22000

Previous
Employer 1

Teleperformace

CCE

2/2/2021

18000

Previous Employer 2

Vidal Health TPA

District
coordinator

10/6/2019

15000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1:- Open
a new tab in same browser and check to see if I can load another website like
google.com.If the website is open then, the problem is with the connection or
at (www.ndtv.com) site. If not, 2:- Open new browsers like Firefox, Safari, or
Edge and try to open (www.ndtv.com)If open that show there is an issue with the
previous browser. If not open means definitely having an issue
with (www.ndtv.com) site.

After trying these steps I will do troubleshooting:-1:- Clear browsing
history2:- Clear the cache and cookies file from browser3:- Restart the browser
and surf for (www.ndtv.com)

If the issue is not resolved then I will get the resolution online.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1:- After the start of the speaker I will switch on the Bluetooth feature.

2:- Now I will start the Bluetooth feature in Mobile.

3:- Now click into pair new device in mobile Bluetooth feature.

4:- Select the speaker name and click on the pair button.

5:- After a few seconds speaker will connect with the mobile and be ready to
use.

What according to you makes you a good candidate
for customer service or technical support job?

There are a lot of factors to be considered for someone to be a good candidate
for this position. First, I think is experience, you can always have a better
trust to someone who has experience of doing something and their achievements on
that experience is a great factor too. In my previous job, I have similar work
experience and very good customer support understanding. Second is education, I
have a technical background in graduation which helps to understand the product
knowledge very quickly and helps in understanding customers' problems. It helps
me to deliver a better resolution to the customer.

On a scale of 1 - 5 please rate your fluency in
spoken English

4