Subject: Tech Support Candidate - Yugal Kishor Bhatt
From: Yugal Kishor Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 04:13:03 -0400

Tech Support
Test

Name

Yugal
Kishor Bhatt

E-mail

[email-masked]

Phone Number

(+91) 7618302162

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Haryana

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Hardware - Basic
Speakers
& Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindara

Technical expert

3rd Aug

22000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will check  kind of error am I
getting. If you're getting no internet error I would check my internet(Wifi
Turned off or mobile data disabled). If internet is fine I will try opening
another website if it opening I will try opening "WWW.NDTV.COM on multiple
devices, if still the site does not open than either I will DNS values on my
router or I will know the site must be down.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Open
Bluetooth on your mobile.

2.Search available devices.

3.Select your headset name and click pair.

$ wait for few seconds and your headset is connected.

What according to
you makes you a good candidate for customer service or technical support
job?

1.Communication Skill.

2.Understanding of the situation.

3.Politeness.

On a scale of 1 - 5 please rate your fluency in
spoken English

4