Subject: Tech Support Candidate - Balaji N
From: Balaji N <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 03:24:25 -0400

Tech Support
Test

Name

Balaji
N

E-mail

[email-masked]

Phone Number

(+91) 8824700346

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Bangalore Madiwala

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Olcadamy

Manual Testing

Mar 15 2022

21000

Previous Employer 1

Microtek International Pvt Ltd

System
administrator and Networking

Apr 15 2022

25800

Previous Employer 2

Teleperformance

Technical
Support

March 17 2020

23900

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

When I face this kind of problems

1st I restart my Device

Before restart my device need to save all the necessary work data's

2nd make sure the internet connection works

Open chrome

Type it Google in search bar

And type somthing or image search results load properly. If in case searching
doesn't work. Then there's reason to believe that you're not connected to the
network.

Then fix the connection issue before proceeding.

3rd check if the website is down for everybody or just me.

It's a good idea to test if the site you're trying to access is down for
everyone or just me. There is website that facilitates doing just that.

Open the preferred browser and visit valid website checker page.

On the site type in the website address you're having problems reaching then
push enter or return

Look at the result from the site if the site is down we neet to fix the
problem.

Throughout the browser

Clear the browser history and cache and cookies

Try a different web browser

Restart the system or computer or laptop

Logout and login back into the same account

Then restart internet network

How to clear the history cache on chrome

Click on the menu ... On the upper right hand corner the window

Click more tools

Click on clear browsing data

At the top choose a time rage we neet to select all time

Check the boxes next to cookies and other site data and cached image and
files

Finally click on clear data

We have different different web platforms to follow the same.

Some website it's not loading how to fix

Check your system date and time

Clear browser cache

Make sure JavaScript is enabled

Check DNS settings

Use a VPN extension

Change from extension

Change from HTTPS to HTTP

check if the website is down

I want to learn more about these

Thank you

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen

Touch and hold Bluetooth

Tap pair new device. If you don't find pair new device, check under available
device or tap more refresh

Tap the name of the Bluetooth device you want to pair with your device

Follow any onscreen instructions

What according to
you makes you a good candidate for customer service or technical support
job?

Problem solving

Patience, attentiveness

Emotional intelligence

Clear communication skills

Creativity and resourcefulness

Ability to use positive language

Working product knowledge

Time management skills

Ability to handle surprise

I have the experience and expertise in the area of customer Support and
technical support that is required in this position

Good communication skills problem solving passion for support.

Empathy key to customer success

Ability to communicate clearly with the customer

Positive attitude and be patient

On a scale of 1 - 5
please rate your fluency in spoken English

5