Subject: Fw: Tech Support Candidate - Farukh Alam
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 28 Jun 2022 07:04:44 +0000

no
________________________________
From: Farukh Alam <[email-masked]>
Sent: Tuesday, June 28, 2022 2:19 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Farukh Alam

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Farukh Alam
E-mail  [email-masked]
Phone Number    (800040) 7209170796
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Mulund West, Mumbai
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        vincacybertech  SOC Analyst             20k
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Check internet connectivity,
It may the site's fault.
Each type of error has an HTTP error code dedicated to it, which helps us to resolve the issue.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. On the Bluetooth on speaker
2. Open Bluetooth on phone and search for devices,
3. Connect with your device mentioned in your online bluetooth devices.
What according to you makes you a good candidate for customer service or technical support job? First Understood the user's query.
Ask for remote access /call to resolve.
Guide if required and make sure their concern should get resolved within downtime.
On a scale of 1 - 5 please rate your fluency in spoken English  4