Subject: Fw: Tech Support Candidate - Shiva Shukla
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 28 Jun 2022 07:03:38 +0000

no
________________________________
From: Shiva Shukla <[email-masked]>
Sent: Tuesday, June 28, 2022 10:46 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shiva Shukla

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shiva Shukla
E-mail  [email-masked]
Phone Number    (201318) 8318396304
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Greater Noida West
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Will first try to check the network connectivity then will close the site and reopen it on the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Will first switch on the Bluetooth speaker and pair it with the mobile phones Bluetooth system and then after getting paired it will automatically get connected to the phone
What according to you makes you a good candidate for customer service or technical support job? By providing the easy and effective solution to the customer problem regarding any tech support or customer service
On a scale of 1 - 5 please rate your fluency in spoken English  4