Subject: Fw: Tech Support Candidate - Jayant Awasthi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 28 Jun 2022 07:02:03 +0000

no
________________________________
From: Jayant Awasthi <[email-masked]>
Sent: Tuesday, June 28, 2022 11:19 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Jayant Awasthi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Jayant Awasthi
E-mail  [email-masked]
Phone Number    (00) 8299820612
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Lucknow
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        KVC Consultant Ltd.     TSG Associate           22000
Previous Employer 1     HCL Technologies Ltd.   Sr Customer Service Associate   31 Dec 2018     15000
Previous Employer 2     Randstad India Pvt. Ltd.        Sr. Customer Support Engineer   Nov 2017
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Restart My device

Make sure internet connection work.

Make sure search  result load properly.

Check down as site is down for everyone.

Clear Cache memory of browsing history.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn On Bluetooth Speaker  device

Swipe down from the top of the screen.

Then touch and hold Bluetooth and paired with that speaker.

Tap Pair new device. If i did not found new device then refresh and search available device.

Tap the name of the Bluetooth device you want to pair with your device.
What according to you makes you a good candidate for customer service or technical support job? A per my perception first thing is that , Identify the customer actual issue.

Don't try to give false statement to customer.

And one of most thing is that rectify the customer issue with in TAT.
On a scale of 1 - 5 please rate your fluency in spoken English  4