Subject: Fw: Tech Support Candidate - Aditya Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Tue, 28 Jun 2022 07:01:13 +0000

interview
________________________________
From: Aditya Sharma <[email-masked]>
Sent: Tuesday, June 28, 2022 12:26 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Aditya Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Aditya Sharma
E-mail  [email-masked]
Phone Number    (110078) 7905743039
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Dwarka Mor
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     concentrix      Advisor         11 June 2022    18,0000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  This error may happen because of various reason one of the major reason is slow internet speed if we get these kind of errors we must try to connect our device to LAN cable it will helps us to get the constant speed but still if its not getting connected then we will do the basic troubleshooting like clearing cache and cookies of the browser. The last step we can do is to check the website configuration on DOS where we can use command nslookup www.ndtv.com and check
for the ip address of the website then we can ping the ip address of the website and can see the exact error.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First tap on the Bluetooth section of the mobile which we can see by swiping down the notification panel.

Second we need to long press the power button of the Bluetooth speaker.

Third on the mobile we need to long press the Bluetooth toggle and scan for the new devices.

Fourth we need to find the exact name of the speaker device.

Fifth tap on the name of the speaker device and it will connect our mobile to the Bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? A good service can only be provided by the attentive mind and proper approach. I know I have these abilities because I already have two years of experience in customer support. I have a very attentive mind which can easily find the need of the customer and I always keep myself up for doing any task and perform better in any field. If I talk about technical support role I am very desperate to be a part of this sector because of my technical background. I am very much interested in technical sector because I know I can grow better and learn a lot for my better future.
On a scale of 1 - 5 please rate your fluency in spoken English  5