Subject: Tech Support Candidate - Aditya Sharma
From: Aditya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 02:56:31 -0400

Tech Support
Test

Name

Aditya
Sharma

E-mail

[email-masked]

Phone Number

(110078) 7905743039

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Dwarka Mor

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Networking -
basic
Networking - advance
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

concentrix

Advisor

11
June 2022

18,0000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

This error may happen because of various reason
one of the major reason is slow internet speed if we get these kind of errors we
must try to connect our device to LAN cable it will helps us to get the constant
speed but still if its not getting connected then we will do the basic
troubleshooting like clearing cache and cookies of the browser. The last step we
can do is to check the website configuration on DOS where we can use command
nslookup www.ndtv.com and check

for the ip address of the website then we can ping the ip address of the website
and can see the exact error.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First tap
on the Bluetooth section of the mobile which we can see by swiping down the
notification panel.

Second we need to long press the power button of the Bluetooth speaker.

Third on the mobile we need to long press the Bluetooth toggle and scan for the
new devices.

Fourth we need to find the exact name of the speaker device.

Fifth tap on the name of the speaker device and it will connect our mobile to
the Bluetooth speaker.

What according to you makes you a
good candidate for customer service or technical support job?

A good service can only be provided by the attentive mind and
proper approach. I know I have these abilities because I already have two years
of experience in customer support. I have a very attentive mind which can easily
find the need of the customer and I always keep myself up for doing any task and
perform better in any field. If I talk about technical support role I am very
desperate to be a part of this sector because of my technical background. I am
very much interested in technical sector because I know I can grow better and
learn a lot for my better future.

On a scale of 1 - 5
please rate your fluency in spoken English

5