Subject: Re: Tech Support Candidate - Ashish Srivastav
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 27 Jun 2022 23:37:48 -0700 (MST)

ok comm,can consider,immediate joiner 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Monday, June 27, 2022 2:36:12 PM 
Subject: Fw: Tech Support Candidate - Ashish Srivastav 

interview 

From: Ashish Srivastav <[email-masked]> 
Sent: Friday, June 24, 2022 12:35 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Ashish Srivastav 

	

	
			Tech Support Test 
		
	Name 	Ashish Srivastav 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9450502422 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida Sector 10 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Astra Business services 	Senior Production leader 		34000 
Previous Employer 1 	Accenture 	ITSM Associate 	Feb 2017 	
Previous Employer 2 	HCL 	Engineer product support 	Mar 2016 	
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Did not interact with customers, supported internal employees 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I will first check if I am typing the correct address or not. I will check if other websites are giving the same error. Then I will check internet connectivity by checking system tray icons and network and sharing centre. If no connectivity, I will check the cable or the router (for wifi connection). Meanwhile, I will also use the system's diagnostic tools to run checks. Sometimes, it's an issue with LAN driver that can be fixed by the tools. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on bluetooth on your phone, make it visible to other devices. 

Turn on the bluetooth speaker. It will be visible to your phone. 

Select the speaker under bluetooth devices in your phone. It may prompt you to pair. Tap the pair button. 
	What according to you makes you a good candidate for customer service or technical support job? 	Experience with troubleshooting, understanding of dealing with customers with patience and probing. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5