Subject: Tech Support Candidate - Jayant Awasthi
From: Jayant Awasthi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 01:49:59 -0400

Tech Support
Test

Name

Jayant
Awasthi

E-mail

[email-masked]

Phone Number

(00) 8299820612

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

KVC Consultant Ltd.

TSG Associate

22000

Previous Employer 1

HCL Technologies Ltd.

Sr Customer
Service Associate

31 Dec 2018

15000

Previous
Employer 2

Randstad India Pvt. Ltd.

Sr. Customer Support
Engineer

Nov 2017

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Restart
My device

Make sure internet connection work.

Make sure search  result load properly.

Check down as site is down for everyone.

Clear Cache memory of browsing history.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn On Bluetooth Speaker  device

Swipe down from the top of the screen.

Then touch and hold Bluetooth and paired with that speaker.

Tap Pair new device. If i did not found new device then refresh and search
available device.

Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

A per my
perception first thing is that , Identify the customer actual issue.

Don't try to give false statement to customer.

And one of most thing is that rectify the customer issue with in
TAT.

On a scale of 1 - 5 please rate your fluency in
spoken English

4