Subject: Tech Support Candidate - Sinh Pradeep Mahendra
From: Sinh Pradeep Mahendra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 01:34:01 -0400

Tech Support
Test

Name

Sinh
Pradeep Mahendra

E-mail

[email-masked]

Phone Number

(91) 8878479960

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Noida sector 102

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Lento industry Pvt Ltd

Quality Control
Inspection

24/06/22

13000

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If you're having trouble with a website, click
the padlock icon Fx89Padlock in the address bar to see if Firefox has blocked
insecure parts of the page. See Mixed content blocking in Firefox for
details

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

“I decided to go into technical support because I’ve been
fascinated by technology all my life, and I also love working with people. I
want to use my technical know-how to directly solve issues customers are having.
I want to be the person that makes life easier and more enjoyable for folks
who’ve run into a problem.”

On a scale of 1 - 5 please rate your
fluency in spoken English

3