Subject: Tech Support Candidate - Shiva Shukla
From: Shiva Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 28 Jun 2022 01:16:54 -0400

Tech Support
Test

Name

Shiva
Shukla

E-mail

[email-masked]

Phone Number

(201318) 8318396304

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Greater Noida West

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Will
first try to check the network connectivity then will close the site and reopen
it on the browser

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Will first
switch on the Bluetooth speaker and pair it with the mobile phones Bluetooth
system and then after getting paired it will automatically get connected to the
phone

What according to you makes you a good candidate
for customer service or technical support job?

By
providing the easy and effective solution to the customer problem regarding any
tech support or customer service

On a scale of 1 - 5
please rate your fluency in spoken English

4