Subject: Tech Support Candidate - Farukh Alam
From: Farukh Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Jun 2022 16:49:54 -0400

Tech Support
Test

Name

Farukh
Alam

E-mail

[email-masked]

Phone Number

(800040) 7209170796

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Mulund West,
Mumbai

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Linux
Networking - basic
Hardware -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

vincacybertech

SOC Analyst

20k

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Check internet connectivity,

It may the site's fault.

Each type of error has an HTTP error code dedicated to it, which helps us to
resolve the issue.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. On the
Bluetooth on speaker

2. Open Bluetooth on phone and search for devices,

3. Connect with your device mentioned in your online bluetooth
devices.

What according to you makes you a good candidate
for customer service or technical support job?

First
Understood the user's query.

Ask for remote access /call to resolve.

Guide if required and make sure their concern should get resolved within
downtime.

On a scale of 1 - 5 please rate your fluency in
spoken English

4