Subject: Fw: Tech Support Candidate - Shivam Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 13:37:39 +0000

no
________________________________
From: Shivam Sharma <[email-masked]>
Sent: Wednesday, June 22, 2022 7:25 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shivam Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shivam Sharma
E-mail  [email-masked]
Phone Number    (+91) 9149274826
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sector 168 Noida
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Enterprise Solutions Inc        Trainee Recruiter       Present         19300
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Firstly, check my internet connection.
Secondly, refresh the page
Thirdly, check if 'www.ndtv.con' is not blocked on my browser by me or by default
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on mobile Bluetooth and turn on the speaker after it scanning the nearby Bluetooth device see check my speakers name in my mobile scanning list and than click on speakers name and pairing starts and both the device got connected
What according to you makes you a good candidate for customer service or technical support job? I've completed BCA in graduation and I'm very used to with hardware devices in my day to day life. As I've studied in graduation about hardware system and troubleshooting I have enough knowledge to be best fit for this job
On a scale of 1 - 5 please rate your fluency in spoken English  4