Subject: Fw: Tech Support Candidate - vinit kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 13:35:57 +0000

interview
________________________________
From: vinit kumar <[email-masked]>
Sent: Wednesday, June 22, 2022 8:12 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - vinit kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    vinit kumar
E-mail  [email-masked]
Phone Number    (91) 8743092123
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      NEW DELHI
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     inception       customer support        8 feb 2019      28000
Previous Employer 2     yoctel solution software analyst        15 feb 2022     32000
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Clear the browser's history and cache/cookies.
Try a different web browser.
Restart computer/device.
Log out and log back in to the account.
Restart internet network.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Steps to connect Bluetooth speaker.
Put the speaker in pairing mode.
Switch on Bluetooth on mobile phone.
Wait for the phone to connect.
Connect and Play music.
What according to you makes you a good candidate for customer service or technical support job? I believe that I am the best candidate for this position because of my extensive customer service and management experience.I worked as a customer support for almost 2 years, and what i gained from experince allows me to say that and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English  4