Subject: Fw: Tech Support Candidate - Wasim Akram
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 13:30:33 +0000

no
________________________________
From: Wasim Akram <[email-masked]>
Sent: Monday, June 27, 2022 4:48 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Wasim Akram

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Wasim Akram
E-mail  [email-masked]
Phone Number    (+91) 7972793175
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Jamia Nagar, Okhla, New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - basic
Hardware - Basic
MIS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Jubilant Foodworks Limited      Senior App Support Specialist   Currently Working Here  22,400
Previous Employer 1     Bharti Airtel   Technical Support Engineer      Dec 2018        13,500
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Open your browser. In the address bar at the top, type in www.google.com, then check if its opening then issue is not related to Internet, If searching doesn't work, then there's other reason that you're not connected to the Internet. Fix the connection issue before proceeding.
2. May be due to some ISP related issues, need to reconnect Wifi-router.
3. A website not loading issue can occur if our computer is affected by a malicious program or virus.
4. Many errors salved after restarting PC or Router.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly switch on Bluetooth in your phone then select Pair new device to place the Bluetooth device in pairing mode. Look for the Bluetooth speaker's name on the list and then connect the speaker.
What according to you makes you a good candidate for customer service or technical support job? As a technical support specialist i am a good problem solving person, anything i can do to fix that issue in a smart way with my troubleshooting skills.
On a scale of 1 - 5 please rate your fluency in spoken English  4