Subject: Tech Support Candidate - Wasim Akram
From: Wasim Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Jun 2022 07:18:55 -0400

Tech Support
Test

Name

Wasim
Akram

E-mail

[email-masked]

Phone Number

(+91) 7972793175

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jamia Nagar, Okhla, New
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
Networking - basic
Hardware - Basic
MIS

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Jubilant Foodworks Limited

Senior App Support
Specialist

Currently Working Here

22,400

Previous
Employer 1

Bharti Airtel

Technical Support Engineer

Dec 2018

13,500

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Open your browser. In the address bar at the
top, type in www.google.com, then check if its opening then issue is not related
to Internet, If searching doesn't work, then there's other reason that you're
not connected to the Internet. Fix the connection issue before proceeding.

2. May be due to some ISP related issues, need to reconnect Wifi-router.

3. A website not loading issue can occur if our computer is affected by a
malicious program or virus.

4. Many errors salved after restarting PC or Router.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Firstly
switch on Bluetooth in your phone then select Pair new device to place the
Bluetooth device in pairing mode. Look for the Bluetooth speaker's name on the
list and then connect the speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

As a technical support specialist i am a good problem solving
person, anything i can do to fix that issue in a smart way with my
troubleshooting skills.

On a scale of 1 - 5 please rate your
fluency in spoken English

4