Subject: Fw: Tech Support Candidate - Ram Ji
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 09:48:36 +0000

no
________________________________
From: Ram Ji <[email-masked]>
Sent: Wednesday, June 22, 2022 9:53 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ram Ji

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ram Ji
E-mail  [email-masked]
Phone Number    (+91) 7849845602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
IT Supervision
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Nxtera NSEIT Pvt Ltd    IT Supervisor   31December 2022 15000
Previous Employer 2     PNC Infratech Pvt Ltd   Toll Collector  20 May 2021     10000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- Firstly I shall check that Computer is connect wit Internet or not.
2- Then check for Data is on Or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- I shall do on my mobile phone's Bluetooth.
2- I shall  do switch on bluetooth speaker
3- I shall long press bluetooth icon of mobile phone and click on search for new device.
4- I shall wait for sometime and click on my bluetooth speaker name and switch for connect.
5- Click on pair device
6- Successfully connected
What according to you makes you a good candidate for customer service or technical support job? As I have good experience of my two previous job, in my previous job I interacted all type customers and handle them very well with patience and gravity and solve their problems by providing good interaction over call Or over chat
On a scale of 1 - 5 please rate your fluency in spoken English  5