Subject: Fw: Tech Support Candidate - Ajay Rawat Ajay
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 09:46:03 +0000

interview
________________________________
From: Ajay Rawat Ajay <[email-masked]>
Sent: Thursday, June 23, 2022 12:27 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ajay Rawat Ajay

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ajay Rawat Ajay
E-mail  [email-masked]
Phone Number    (+91) 9971494626
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      NEW DELHI
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Sify technology         Associate       Dec 2018        12500
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First i will check the internet connection,if it's from LAN i will check the wire it might be loose if it's wifi i will check the wifi connection by clicking on control panel/network and internet/network connection then if everything seems to work.

Check the browser suppose it's Google Chrome then check with other browser like IE or Firefox.

Then i will check on my phone if it open on my phone it means it have DNS issue.

If it's not opening on my phone I can use VPN maybe the site is blocked by ISP due to some reason
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all I will check if the speaker is charged or not by switching on the speaker checking it's lights if it is then make it available for pairing if i am using it for the 1st time then i will switch on bluetooth on my phone and search for its name to pair it once pairing is done it will show connected on my phone.
What according to you makes you a good candidate for customer service or technical support job? I have worked with both tech support in Sify technology where I supported my colleagues and In BPO also Tele performance which was hardcore selling so I think I am a good blend.
And I know that some times a customer with an off day can create a lot of chaos but from my past experience I think I will be able to handle it with calm.
On a scale of 1 - 5 please rate your fluency in spoken English  5