Subject: Fw: Tech Support Candidate - Sanjeev Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 09:44:06 +0000

no
________________________________
From: Sanjeev Kumar <[email-masked]>
Sent: Thursday, June 23, 2022 12:33 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sanjeev Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sanjeev Kumar
E-mail  [email-masked]
Phone Number    (+91) 8077479390
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Microland Limited       System Support engineer         25k
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. Checked Network connectivity
2. Add this url in compatibility view and trusted sites.
3. Choose another browser.
4. Checked internet connection IP address and it’s port is correct or not
5. Clear all cache, cookies and saved passwords.
6. Reset the browser setting.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on Bluetooth mode and also on mobile Bluetooth option.
2. Pair with Bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? Good candidate for customer services are first of all good understanding query of customer and give immediate resolution and fix the problem.

And Techinacal support job for good candidates are who have Techinical knowledge and provided technical solution. Also guided to customer in technically and all put all points are valid and understandable.
On a scale of 1 - 5 please rate your fluency in spoken English  4