Subject: Fw: Tech Support Candidate - Ankur Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 09:43:52 +0000

doubt but interview
________________________________
From: Ankur Sharma <[email-masked]>
Sent: Thursday, June 23, 2022 12:45 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ankur Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ankur Sharma
E-mail  [email-masked]
Phone Number    (+91) 7503311299
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Shahdara, Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will use a website down checker to check whether the issue is present on there side or mine
Then i will run ping checker so as to further check that i am able to send the data packets to the internet effectively. After that, i will run step-by-step diagnostics like Conducting a Trace route. And at last, i will use network and website monitoring software as to pin point the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly, turn on the Bluetooth Speaker and your device 's Bluetooth.
Then try to scan the available nearby devices.
Click on the speaker headset name.
It will automatically get connected.
What according to you makes you a good candidate for customer service or technical support job? My Communication skill, ability to work under pressure and quick decision making.
On a scale of 1 - 5 please rate your fluency in spoken English  4