Subject: Fw: Tech Support Candidate - Balwinder kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 09:40:06 +0000

no
________________________________
From: Balwinder kumar <[email-masked]>
Sent: Thursday, June 23, 2022 8:33 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Balwinder kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Balwinder kumar
E-mail  [email-masked]
Phone Number    (+91) 7009858229
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Mohali
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        HFCL LTD        Network Engineer        15days notice period    3lakh 30thousand
Previous Employer 1     Dragonwavehfcl  Project coordinator     March 2020      2lakh80thousand
Previous Employer 2     Shivam infocom Pvt Ltd  Field Engineer  March 2017      1lakh 20thousand
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  *First i will check computer and ISP connectivity physical (like cable connectivity or their connectives ports)
*If physical connectivity ok then I will do check
Clear the browser's history and cache/cookies.
*I will Try a different web browser.
*Restart computer/device.
*I will log out and log back in to the account.
*I will Restart internet network.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      *Swipe down from the top of the screen.
*Touch and hold Bluetooth .
*Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
*Tap the name of the Bluetooth device you want to pair with your device.
*Follow any on-screen instructions
What according to you makes you a good candidate for customer service or technical support job? Customer first is a 'myntra ' for any organisation to succeed in its business.i follow this.
On a scale of 1 - 5 please rate your fluency in spoken English  3