Subject: Fw: Tech Support Candidate - Pulast Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 09:38:50 +0000

no
________________________________
From: Pulast Kumar <[email-masked]>
Sent: Friday, June 24, 2022 11:18 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Pulast Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Pulast Kumar
E-mail  [email-masked]
Phone Number    (+91) 7004017894
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      NOIDA
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Enphase solar energy private limited    Junior engineer         30/05/2022      22,000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I'll open a new tab and try to search something on the search bar if this not happens then the browser is facing some issues. I'll clear all the recent history ,caches and cookies and try to search the same again.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all switch on the Bluetooth of the speaker then after on the Bluetooth tab on the phone and go to the available device list.There we will see the speaker device name and connect with that device by tapping on it.
What according to you makes you a good candidate for customer service or technical support job? As I'm from engineering background as well as I have interest with the software and the computer devices. I had worked in the environment of problem solving so I think that I would be of great help as technical support
On a scale of 1 - 5 please rate your fluency in spoken English  4