Subject: Fw: Tech Support Candidate - Saurabh Upadhyay Saurabh
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 09:37:48 +0000

no
________________________________
From: Saurabh Upadhyay Saurabh <[email-masked]>
Sent: Friday, June 24, 2022 11:18 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Saurabh Upadhyay Saurabh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Saurabh Upadhyay Saurabh
E-mail  [email-masked]
Phone Number    (91) 9458707579
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I live walking distance to office
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ssp     Technical associate     Na      35200
Previous Employer 1     HP      Technical Engineer      31-07-2021      16000
Previous Employer 2     Cms     Technical Engineer      20-4-2022       23200
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  In this case first step to do is, we need to check proxy setup with the browser and system both and check active internet in system as well.but sometime the error is very helpfull to find out the core issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      We need to open settings app
Navigate and pair the device
Select the Bluetooth to view options
Select pair device
And after that we need to check paired device name list and connect.
What according to you makes you a good candidate for customer service or technical support job? In the era of technical support job,you need to keep pesence, highly motivated great attitude and troubleshooting skill.
Handle the coustomer very smoothly and effictively.
Also includes strong interpersonal skills.and advance troubleshooting skills.
On a scale of 1 - 5 please rate your fluency in spoken English  4