Subject: Fw: Tech Support Candidate - Yash Gupta
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 09:26:42 +0000

doubt but interview...
________________________________
From: Yash Gupta <[email-masked]>
Sent: Friday, June 24, 2022 12:22 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Yash Gupta

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Yash Gupta
E-mail  [email-masked]
Phone Number    (91) 7388003380
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sector 137
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro   Senior Customer Service Representative  N/A     25000
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If I am getting an error while opening any website, firstly I will check for my wifi connection and then do the basic troubleshooting like try using a different browser and also clear the cache and cookies for the browser I am using.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all we will turn on the Bluetooth speaker, once it is on the bluetooth for the speaker will automatically be activated. Now we will turn on the bluetooth in the mobile phone and long press the bluetooth icon from the task menu. It will take us to the bluetooth settings, there we will see all the available devices near us. Then we will pair with our bluetooth speaker. The speaker will be connected to the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? I am a good candidate for this job as I almost have a 2 years of experience in international customer service. I can understand the needs of the client and resolve the same quickly. I am also experienced in direct interaction with client manager, to understand the client needs and provide the timely delivery of service.
On a scale of 1 - 5 please rate your fluency in spoken English  4