Subject: Fw: Tech Support Candidate - Ashish Srivastav
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 09:06:12 +0000

interview
________________________________
From: Ashish Srivastav <[email-masked]>
Sent: Friday, June 24, 2022 12:35 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Ashish Srivastav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Ashish Srivastav
E-mail  [email-masked]
Phone Number    (91) 9450502422
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Noida Sector 10
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Astra Business services         Senior Production leader                34000
Previous Employer 1     Accenture       ITSM Associate  Feb 2017
Previous Employer 2     HCL     Engineer product support        Mar 2016
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will first check if I am typing the correct address or not. I will check if other websites are giving the same error. Then I will check internet connectivity by checking system tray icons and network and sharing centre. If no connectivity, I will check the cable or the router (for wifi connection). Meanwhile, I will also use the system's diagnostic tools to run checks. Sometimes, it's an issue with LAN driver that can be fixed by the tools.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Turn on bluetooth on your phone, make it visible to other devices.

Turn on the bluetooth speaker. It will be visible to your phone.

Select the speaker under bluetooth devices in your phone. It may prompt you to pair. Tap the pair button.
What according to you makes you a good candidate for customer service or technical support job? Experience with troubleshooting, understanding of dealing with customers with patience and probing.
On a scale of 1 - 5 please rate your fluency in spoken English  5